Billing and Refund Policy

Effective Date: September 21, 2026

Studio subscriptions, managed deployment, metered usage, and refunds

1. Quaspar Studio plans

Plan	Price	Intended for	Included scope
Base	$29 / month	Individuals building with Quaspar	3 active projects, private projects, Code + Workflow + Preview, core connectors, standard Digital Twin simulation, limited Shadow Mode, basic exception testing, limited production deployments, and a small runtime allowance
Pro	$79 / month	Professionals building and shipping production systems	15 active projects, advanced Digital Twin simulation, Shadow Mode, advanced exception testing, full Flight Recorder, higher production limits, a larger runtime allowance, small-team collaboration, and advanced logs
Enterprise	Custom	Organizations building across teams, systems, and production environments	Organization workspaces, role-based access controls, governance, SSO / SCIM options, advanced deployment controls, enterprise integrations, auditability, support options, and negotiated runtime

Studio subscriptions are billed monthly in advance. Each plan includes defined allowances; no plan includes unlimited high-cost usage. Additional model inference, browser execution, external API, premium connector, document processing, storage, and deployment usage may be metered.

2. Build with Quaspar

Engagement	Implementation	Ongoing	Starting scope
Launch	From $2,500	From $750 / month	One bounded production workflow, up to two standard integrations, simulation and exception checks, human approvals, one production deployment, run history, monitoring, maintenance, support, and an included runtime allowance
Production	From $6,500	From $1,750 / month	Up to three significant workflows, up to five standard integrations, coordinated workers, advanced simulation and regression testing, staging and production, observability, approval tracking, maintenance, support, and a larger runtime allowance

Larger hospitals, pharmaceutical and biotechnology companies, health systems, and organizations that require private infrastructure, SSO, advanced governance, custom security, custom integrations, or substantially larger deployments receive custom Production pricing.

Published prices are starting points for the defined scope. Final pricing reflects workflow complexity, integrations, runtime, security, and operational requirements.

3. Metered usage

Usage is measured by Quaspar's systems. Studio and managed plans include the allowances stated on the pricing page or in your Order Form. Usage beyond those allowances may be billed at the rate disclosed before purchase or agreed in your Order Form. Failed work caused solely by a Quaspar service error is not charged; third-party connector failures and customer configuration errors may consume metered resources already used.

4. Budget controls

Available budget and usage controls can pause eligible activity when a configured limit is reached. Raising a limit or approving additional usage is the customer's decision. These controls do not replace monitoring of your own usage and connected third-party costs.

5. Payment, renewal, and changes

Payments are processed by Stripe. Subscriptions renew automatically unless cancelled before the renewal date from Settings. Cancelling stops future charges; access continues through the end of the paid period. Upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal. Managed deployment fees and payment schedules are set out in the applicable Order Form.

Failed payments are retried. After 14 days of non-payment an organization may be suspended, and after 30 days it may be deleted after notice.

6. Refunds

First-time Studio subscribers may request a full refund within 14 days of their first payment if they have used less than 25% of the included runtime allowance.
Managed implementation and operating fees are non-refundable once the applicable work has been performed, except as stated in an Order Form.
Duplicate or erroneous charges are refunded in full on request.
Otherwise, fees and unused allowances are non-refundable. Approved refunds are returned to the original payment method within 10 business days.

7. Taxes

Prices exclude taxes. Where required, we collect tax based on your billing address. Provide a valid exemption certificate to support@quaspar.com if you are exempt.

8. Price changes

We give at least 30 days' notice of subscription price changes by email to organization admins. Changes apply at the next renewal. Enterprise and managed customers retain the commercial terms in their current Order Form for its stated term.

9. Disputes

Email support@quaspar.com within 60 days of a charge you dispute. We will investigate and respond within 10 business days.