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Billing, Credits, and Refund Policy

Effective Date: August 30, 2026

Plans, execution credits, credit packs, budgets, and refunds

1. Plans

PlanPriceIntended forBilling
Free$0Evaluation with synthetic data only30 days; 1 deployed worker, 3 drafts, 100 executions
Basic$49 / monthIndividuals and small teamsMonthly or annual, in advance
Pro$149 / monthPractices and labsMonthly or annual, in advance
Business$399 / monthMulti-team organizationsMonthly or annual, in advance
EnterpriseCustomLarge organizationsPer Order Form; invoicing available

Included execution allotments per plan are shown on the pricing page and in your Order Form. Allotments reset each billing period and do not roll over.

2. What an execution is

One execution is one run of a worker at balanced intensity on the default (Quaspar Auto) model. Heavier models and higher intensity settings consume more credits per run at multipliers displayed in the product before you run the job. Failed runs caused by Quaspar errors are not charged; runs that fail because of your configuration, connector errors, or budget caps are charged for the work performed. Usage is measured by Quaspar's systems, which are the record of usage.

3. Credit packs

You can buy credit packs for additional executions. Packs are consumed after your plan allotment, expire 12 months after purchase, are non-transferable between organizations, and are non-refundable except as stated in Section 6.

4. Budget caps

Every organization has a daily AI budget cap and a separate cap for autonomous research. When a cap is reached, workers pause until the next day or until an admin raises the cap. Caps protect you from unexpected spend; raising them is your decision.

5. Payment, renewal, and changes

Payments are processed by Stripe. Subscriptions renew automatically unless cancelled before the renewal date from Settings. Cancelling stops future charges; you keep access until the end of the paid period. Upgrades take effect immediately with a pro-rated charge; downgrades take effect at the next renewal. Failed payments are retried; after 14 days of non-payment the organization is suspended and after 30 days it may be deleted after notice.

6. Refunds

  • 14-day guarantee. First-time subscribers may request a full refund within 14 days of their first payment if they have used fewer than 25% of their included executions.

  • Quaspar-caused outages. Service credits under the SLA are the remedy for availability issues on Business and Enterprise plans.

  • Duplicate or erroneous charges. Refunded in full on request.

  • Otherwise fees, including credit packs and unused allotments, are non-refundable. Refunds are made to the original payment method within 10 business days.

7. Taxes

Prices exclude taxes. Where required we collect sales tax based on your billing address. Provide a valid exemption certificate to support@quaspar.com if you are exempt.

8. Price changes

We give at least 30 days' notice of price changes by email to admins. Changes apply at your next renewal. Annual and Enterprise customers keep their price for the current term.

9. Disputes

Email support@quaspar.com within 60 days of a charge you dispute. We will investigate and respond within 10 business days.